We want you to feel comfortable with every purchase and have a straightforward way to return an item if it does not meet your expectations. If you decide that a purchase is not right for you, eligible items can be returned within 60 days from the date your order is received. To qualify for a refund, returned products should be unused, unworn, clean, and in their original condition, with all applicable original packaging and product components included where required. Once an eligible return reaches our facility and has been reviewed, the refund process will begin.
Customers in the United Kingdom, United States, Canada, Australia, and Mainland Europe can use the available self-service returns portal to initiate an eligible return. The online process is designed to make the first steps simple and convenient, allowing you to submit the necessary information and receive the details required to send your package back. Using the portal also makes it easier to keep track of the return as it moves through the delivery process.
After a return has been registered and shipped, please allow sufficient time for the package to reach the designated returns facility. In general, returned parcels may take up to 18 days to arrive, although actual transit times can vary depending on your location, selected carrier, weather conditions, seasonal demand, and other circumstances affecting transportation. The tracking information associated with your return should be used as the primary reference for monitoring the shipment while it is in transit.
Once your package arrives at the returns facility, the returned products will be checked to confirm that they meet the applicable return requirements. This inspection helps ensure that the correct items have been received and that their condition is consistent with the eligibility requirements. For qualifying returns, refunds are generally processed within 5 working days after the returned merchandise has been received and inspected.
After the refund has been issued, a confirmation will be sent to the email address associated with your order. The time required for the refunded amount to become visible in your account may vary depending on your bank, card issuer, payment provider, or other financial institution. Although the refund is initiated once processing is complete, the funds may not appear immediately in your account due to processing times outside our control.
When preparing a return, we recommend completing any return information or documentation included with your order. Accurate details can help our team identify your purchase and process the package more efficiently. If you no longer have the relevant form, cannot access the return system, or encounter an issue while submitting your request, our customer support team can provide general guidance and help you understand the next steps.
Eligible returns are offered without a return shipping charge for customers located in supported regions. Return eligibility may depend on the product, its condition, the destination, and other requirements described in the applicable policy. Before sending an item back, customers should ensure that the product satisfies the relevant conditions to avoid delays or a return being rejected.
Products must be returned in a condition suitable for resale. Items that have been worn, washed, used, altered, damaged, stained, or otherwise show signs of use may not qualify for a refund. Products that arrive in an unsuitable condition may be rejected, and in certain circumstances they may be returned to the customer. We recommend carefully checking an item before returning it and packaging it securely to help prevent damage during transit.
For hygiene and safety reasons, some products may have different return requirements or may not be eligible for return unless they arrive faulty, defective, or damaged. Customers should review the applicable product-specific requirements before sending these items back. If you are uncertain about whether a particular product can be returned, please contact customer support before shipping it.
Refunds are normally sent to the original payment method used for the purchase. If the original payment method is no longer available or there is an issue preventing the refund from being completed, additional information may be required before the transaction can be finalized. Any applicable refund will be handled in accordance with the payment method and the requirements associated with the original transaction.
Changing your mind about a purchase, selecting the wrong size, or deciding that an item is not suitable does not necessarily mean there has been a problem with the product. Where the item meets the applicable return requirements and is submitted within the permitted return period, customers can use the standard return process. We encourage customers to review product information, sizing details, and return requirements carefully before completing a return request.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact customer support as soon as reasonably possible. Providing your order information along with a clear description of the issue can help our team understand the situation and determine the appropriate way to assist. Photographs or other relevant details may also be useful when reviewing certain types of product concerns.
Customers should retain their return tracking information until the return has been received and the refund has been confirmed. Tracking details can be particularly helpful if a parcel experiences an unexpected transportation delay or if additional information is needed to locate a shipment. We recommend using a suitable shipping method and keeping any proof of postage associated with the return.
Return processing times can be affected by periods of increased order activity, holidays, seasonal demand, or unusually high return volumes. While we aim to handle eligible returns as efficiently as possible, customers should allow reasonable time for transportation, inspection, refund processing, and financial institution processing before expecting the refunded amount to appear in their account.
Our goal is to make the returns experience clear, practical, and dependable. We understand that circumstances can change after an order is placed, and we want customers to have a reasonable opportunity to return eligible purchases while maintaining consistent requirements for everyone. Clear return conditions help ensure that requests can be handled fairly and efficiently.
If you have questions about whether an item qualifies for a return, need help using the returns process, or want to check the status of a refund, our customer support team is available to assist. You can contact us by email at [email protected] or by phone at 1-800-365-4571. Please include your order number and relevant details whenever possible so that we can understand your request and provide assistance more efficiently.