Orders are dispatched from the United Kingdom, and international shipments may be subject to import duties, customs fees, taxes, or other charges after they arrive in the destination country. These additional costs are determined by the customs authorities and regulations of the receiving country and are outside the control of the sender. Customers are responsible for understanding and settling any applicable charges that may be required before their parcel can be released and delivered.

The amount paid during checkout generally covers the products and shipping services shown at the time of purchase. Unless the checkout page specifically indicates that duties or taxes have already been included, the final payment may not cover charges imposed by the destination country. Customs authorities may assess fees based on factors such as the declared value of the shipment, product classification, country of origin, local tax requirements, and the regulations applicable when the parcel enters the country.

When additional payment is required, the shipping carrier or relevant customs authority will generally provide instructions to the recipient. Depending on the destination and carrier, the customer may receive a notification by email, text message, phone, or through the carrier’s tracking system. Any required customs payment should be completed according to the instructions provided so that the parcel can proceed through the import process without unnecessary delays.

Import requirements differ significantly from one country to another. Because regulations, thresholds, tax rates, exemptions, and customs procedures can change, we cannot guarantee a specific amount for duties or taxes in advance unless the applicable charge is clearly calculated and displayed during checkout. Customers who are concerned about possible import costs should review the current requirements published by their local customs authority before completing an international purchase.

Customers in the United States should be aware that applicable import costs may be handled differently from shipments to other destinations. For qualifying orders, import duties and tariffs are covered on behalf of the customer, meaning there should generally be no additional customs payment required from the recipient when the parcel arrives. If a particular order has different treatment, any applicable information will be presented through the relevant order or delivery process.

Shipments to Canada may be subject to Canadian import requirements. The treatment of an individual shipment can depend on the declared value, product classification, applicable exemptions, and the regulations in effect when the parcel enters Canada. Where duties, taxes, brokerage fees, or other import-related costs are assessed, the recipient is responsible for paying the required amount before the shipment can be released for delivery.

For destinations within the European Union, customs treatment may depend on the total value of the shipment. Qualifying orders with a value below the applicable customs threshold may have taxes handled through the appropriate import process, which can reduce the likelihood of additional payment being requested when the parcel arrives. For higher-value shipments, customs duties, import taxes, or other charges may apply according to the rules of the destination country. Where applicable, estimated charges may be presented during checkout to provide greater clarity before an order is completed.

Australian orders are also subject to local import regulations. Whether additional duties, taxes, or other fees are required depends on the value and nature of the shipment and the requirements applied by Australian authorities. Customers should review current Australian import guidance if they are uncertain whether a particular purchase may incur additional costs.

For destinations not specifically addressed above, the same general principle applies: any customs duties, import taxes, brokerage charges, administrative fees, or other costs imposed by local authorities or delivery providers are the responsibility of the recipient unless the order information expressly states otherwise. Because international regulations can vary even between neighboring countries, customers should not assume that the customs treatment of one destination will apply to another.

Customs processing can also affect delivery times. A parcel may remain with the carrier or customs authority while documentation is reviewed, additional information is requested, or required charges are being processed. These delays are determined by the relevant authorities or delivery provider and may occur even when the shipment has been dispatched correctly. Once an international parcel has entered the destination country, the customer may need to respond directly to requests from customs or the carrier.

Customers should also ensure that the delivery information provided at checkout is accurate and complete. Incorrect addresses, missing contact details, or failure to respond to customs notifications can create additional delays or may result in a shipment being returned. If customs requires information from the recipient, responding promptly can help prevent unnecessary complications.

If a recipient chooses not to pay applicable customs duties or import charges and the carrier subsequently returns the parcel, the shipment may be subject to return transportation, handling, processing, or other associated costs. Where permitted, these costs may be deducted from any refund issued for the returned order. The final amount of any deduction will depend on the costs incurred during the return process.

We understand that international customs requirements can sometimes be difficult to anticipate. Our customer service team can provide general assistance with order and shipping information, although we cannot determine or guarantee customs charges established by foreign authorities. For questions about an order, please contact us at [email protected] or 1-800-365-4571. For the most accurate information about import duties, taxes, exemptions, and customs procedures, customers should consult the customs or tax authority in their destination country before placing an international order.

By placing an international order, customers acknowledge that the destination country may impose additional import-related requirements and that any applicable charges not included in the purchase price remain the responsibility of the recipient. We encourage customers to review local regulations in advance so they can make informed decisions and avoid unexpected delays or costs during the delivery process.